Refund policy

RETURN & REFUND POLICY

Last updated: July 2026

Thank you for shopping at Golden Wool Handmade.

We are committed to providing high-quality crochet patterns, craft supplies, yarn, DIY kits, and other handmade-related products. Please read our refund policy carefully before making a purchase.

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DIGITAL PRODUCTS
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Digital products include:
• PDF crochet patterns
• Digital tutorials
• Printable files
• Downloadable guides

Because digital products are delivered instantly and cannot be returned, all digital product sales are final.

We do not offer refunds, returns, exchanges, or cancellations for digital downloads after purchase.

If you experience any of the following:

• Unable to download your files
• Corrupted files
• Missing files
• Incorrect files delivered

Please contact us, and we will resolve the issue as quickly as possible.

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PHYSICAL PRODUCTS
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Physical products include yarn, crochet supplies, crochet accessories, DIY kits, and other craft materials.

Returns are accepted within 15 days after delivery if:

• Item is unused
• Item is in its original packaging
• Item is in resalable condition
• Proof of purchase is provided

Customers are responsible for return shipping costs unless:

• Wrong item was shipped
• Item arrived damaged
• Item is defective

We reserve the right to refuse returns that do not meet these conditions.

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DAMAGED OR INCORRECT ITEMS
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If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Please include:

• Order number
• Description of the issue
• Clear photos of the product and packaging

We will arrange a replacement or refund when appropriate.

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LOST PACKAGES
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If your package is marked as delivered but cannot be located, please first contact your local carrier.

If the package is confirmed lost during transit, we will work with the shipping carrier to determine the appropriate resolution.

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REFUNDS
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Once your eligible return has been received and inspected, approved refunds will be issued to the original payment method.

Processing times may vary depending on your payment provider.

Shipping charges are non-refundable unless the return is due to our error.

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CONTACT US
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Golden Wool Handmade

Website:
https://goldenwoolhandmade.com
Email:
support@goldenwoolhandmade.com